The Empress
Sunday, August 21st, 2011I tried the Empress on West Broad Street recently for dinner. I liked the interior. The wait to get an order taken was long, the wait for appetizers was even longer.
One of our orders was for the soup of the day. When it came out, it was different than what we were originally told. They offered to replace it if we didn’t like it. Why? This is a service mistake. Don’t serve what the person wasn’t expecting.
The entrées were both served with plump, vibrant green beans. They were slightly under-cooked. The flavors for each were good, but they could have used a pinch more salt. I had the bison and mushroom gravy over mashed potatoes. I am not sure what kind of thing this is… it was like a meat sauce over potatoes. Okay, but it was tasty. But I love mushrooms, and there were too few.
The focus here seems to be on local/sustainable/in-season. I think if the food takes a long time to come out, then there ought to be munchables on the table-bread at the least.
I feel bad - I know this place has touched the hearts of other food bloggers here in Richmond. It didn’t strike a chord on my food guitar this past week. I applaud the concept; and I also applaud the lack of huge portions (and likewise prices).
An experience the week before at Six Burner on Main Street was very different - loved the ambiance - but the food was punchy in flavor and the service and speed was more attentive than what we experienced at Empress.
There’s two sides to waiting a long time for orders…
1) everything is being made by scratch and requires time, and people are sometimes willing to wait. By in large, from what I could tell, they were consistent - everyone’s order came after a an equally long stretch of time. 2) the kitchen isn’t efficient enough to put out orders fast enough.
I think a lot about my one experience here would be helped by addressing the efficiency. Having skipped lunch this day and being very hungry didn’t help… I think either we hit them on a slow night, or else there’s just one thing keeping them back… if I’m in the area, I wouldn’t mind trying them again for brunch or lunch.









